Last updated: 24 September 2026
Clear expectations
Before work begins
If you need to cancel before work starts, contact us as soon as possible at info@modrntech.com. We will confirm whether any payment can be refunded after allowing for payment-processing fees or work already completed.
Custom project work
Website, software and design work is tailored to your brief. If a project is cancelled after work begins, you remain responsible for the value of work completed and any non-refundable third-party costs incurred up to that date.
Monthly maintenance
To cancel a monthly maintenance plan, contact us in writing before your next billing date. We will confirm the end date, any work already scheduled, and the steps for handover of access or files where applicable.
Refunds
Where a refund is agreed, it will normally be returned to the original payment method. This does not affect any statutory rights that apply to you.
Problems with a service
If you are unhappy with work delivered, tell us promptly and include enough detail for us to investigate. We will discuss a practical remedy, such as correcting an agreed issue or agreeing the next steps.